Exchanges and Refunds

If for any reason you are not completely happy with your stock item, we will gladly issue you a store credit for future use, exchange the item, or provide a refund in line with the store policies outlined below. Finalized custom or made-to-order items cannot be exchanged or refunded.

Refunds

Finalized custom orders are non-refundable. Custom orders that have not yet been finalized can be refunded, less a 10% restocking fee.

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at bobbergtitanium@gmail.com.

Sale items

Only regular-priced items can be refunded. Sale items cannot be refunded. Customers may exchange a sale item for another stock item or for gift card credit within 30 days of purchase.

Gift cards

Refunds issued to a Bob Berg Designs gift card are refunded in full.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please email us at bobbergtitanium@gmail.com.

Need help?

Contact us at bobbergtitanium@gmail.com with any questions about refunds and returns.